Guarantee/Return Policy

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30 Day Guarantee

R.C. Sprague Extreme Art Guarantees our products to be free from manufactoring defects,unless stated otherwise, when shipped.
We guarantee that all descriptions and claims of all our products to be true and accurate.
We guarantee that all in stock products will be shipped within fourty eight,(48) hours of payment being received.
We further guarantee that if any of our products are not what we claim them to be, the customer may return said product within thirty days of acceptance for a full refund or exchange, (customers choice). Please see return policy below

Disclaimer

Due to a variety of technical reasons, (computer screen, browsers, ect.) products may not look exactly as they appear on our website.Colors,shades,depth or other image qualities may vary.
Due to the nature of our business some products such as that discribed as hand sculpted/carved,hand painted and other products that are created one at a time may not look exactly as pictured when ordered. In some cases no two products of the same type will be exactly the same.
Due to the nature of our business some products can not be made until after being ordered and paid for in these cases we cannot guarantee shipment within our fourty eight,(48), hour guarantee.
Some products such as those discribed as hand sculpted/carved may have perceived blemishes such as scratches, grooves, dents, rough finishes or other such perceived blemishes. These perceived blemishes are unavoidable due to the way in which the products are created and as such are not considered manufactoring defects.
In some cases, fine/decorative art may have a flaw. If this is so the flaw will be noted when customer orders and said flaw will not be under gaurantee. Customer will have the option of cancelling such an order before shipment.

Return Policy


All returns must be accompanied by a letter/note stating the reason for return.
All returns must be reasonably packed so as to not break in shipment. If the item being returned is not packed securely guarantee will be null and void.
If R.C. Sprague Extreme Art deems reason for the return to fall within the guidelines of our gaurantee we will refund the customers payment price plus the shipping cost of the return or exchange the product and ship to the customer free of shipping within fourteen (14) working days.
In order to expedite the return process you may email or phone us when you discover the reason for the return at the email address or phone number below and discribe for us the problem with the product. We will in turn notify you in similar fashion as to whether or not we believe your product falls whithin the parameters of our guarantee.

returns@rcspragueart.com


Our Phone Number: 570.735.0897

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